Returns, Replacements & Reconciled Refunds Policy

Fair handling of verified dead-on-arrival (DOA), transit damage, or wrong-item issues.

• Returns and replacements cover verified DOA hardware defects, transit damage, or wrong/missing items reported promptly (ideally within 7 calendar days).
• Opened smartphones, tablets, laptops, or software licences are not eligible for change-of-mind returns once activated or unsealed.
• Keep original retail box, IMEI/serial stickers, accessories, and GST invoice; unboxing video/photos help speed up DOA verification.
• Approved digital refunds are returned to the original payment source after gateway/bank reconciliation.