Dalmia Computers uses customer information only for showroom follow-up, service handling, quotations, membership support and communication requested by the customer.
Website forms may collect name, mobile number, optional second mobile, email, address, product or service requirement, printer brand and model, device type, serial number if provided, accessories submitted, issue details, preferred contact time, GST or business details if provided, consent records, source page, request reference number, IP/user-agent hashes for abuse prevention, and timestamps.
We use submitted information to respond to contact requests, create showroom follow-up references, process membership registration, prepare quotation follow-up, handle jobsheet and service enquiries, verify printer spare-part compatibility, check loyalty/referral eligibility where applicable, prevent spam, maintain records, and comply with billing or legal requirements.
By submitting a form, the customer permits Dalmia Computers to contact them by phone, WhatsApp, SMS, email or in-person follow-up about that request. Marketing or offer communication should remain limited and can be stopped by asking the showroom.
We do not publish customer details on public pages. Information may be shared only with staff, service technicians, billing support, delivery partners, communication providers, hosting or database processors, analytics providers, and lawful authorities when required for the relevant customer request.
Records may be retained for follow-up, warranty, quotation, service history, billing, dispute handling and legal compliance. We use access controls, credential-gated admin routes, noindex rules for internal pages, spam controls and database-backed records where supported. No website can guarantee absolute security.
Customers may request correction, deletion, communication opt out, or a copy of their submitted enquiry status by contacting Dalmia Computers. Some records may be retained where required for invoices, warranty, service proof, accounting, security or legal reasons.
The website may use basic logs, cookies, analytics or conversion tracking only to understand website use, reduce abuse and improve service. Owner-side tools such as Google Search Console or analytics dashboards require owner verification and are not claimed as active unless configured evidence exists.
Membership, referral and loyalty details are used to identify customers and support showroom-confirmed benefits. Registration is not a credit account, warranty approval, authorization claim, or automatic discount guarantee. Benefits are subject to showroom confirmation and current rules.
