Dalmia Computers Terms of Service
These terms govern use of Dalmia Computers digital services, customer features, membership and loyalty, the direct referral program and authorized third-party integrations.
Last updated: 3 October 2026. Commerce policy version: 2026-10-03.
Evidence-First Bench Diagnostics
Every repair begins with documented symptoms, accessory check-in and explicit customer approval before chargeable work.
1. Acceptance and scope
By using a Dalmia Computers digital feature you agree to the terms that apply to that feature and our Privacy Policy. A general enquiry does not automatically enroll you in membership. Membership, provider connections and other optional programs use their own consent or authorization steps.
2. Accounts, identity and security
Use accurate information and protect your credentials. Dalmia Computers will not ask you to send passwords, OTPs, banking PINs, API keys, client secrets or provider access tokens through public chat or ordinary forms. Customer and member identities may be linked across transactions and service records using verified or operational identifiers so duplicate records can be reduced.
3. Membership and own-purchase loyalty
Dalmia membership is an optional customer program. General membership does not apply the 18+ contest age restriction, and promotional marketing consent is optional. Under the current program configuration, an active member earns loyalty points equal to 1.0000% of the eligible gross invoice value of a finalized qualifying sale from ₹0.01 upward (including bills paid partly or fully with points)—for example, ₹10,000.00 of eligible gross value corresponds to 100.0000 loyalty points (1.0000 point = ₹1.0000). Spendable points may be redeemed on a single eligible gross bill of ₹2,000.00 or more, and each point lot expires 6 calendar months from its IST award date (month-end clamped, FIFO). A cancellation, return or GST credit note proportionally reverses earned points, restores redeemed points with their original lot expiry, and logs an audited admin exception without inventing cash debt if rewards were already spent.
4. Direct mobile-number referral program
An authenticated member may reserve a direct referral by entering only the referred customer's valid Indian mobile number inside the secure member portal, or by syncing/uploading contacts to reserve attribution in masked form. Contact reservation never sends unsolicited messages; sending a referral invitation requires separate explicit selection, permission confirmation, suppression check and daily budget compliance. Self-referral is not allowed.
The earliest durable valid claim recorded against the normalized mobile number wins attribution. A later member cannot overwrite that first valid attribution merely by submitting the same number. The program is direct only; it is not a multi-level or chain referral program.
If the referred mobile identity completes verified membership enrollment, the original referrer earns +50.0000 points and advances by 1 toward the 25-verified-membership physical gift milestone. Whenever that referred customer completes an eligible finalized sale from ₹0.01 upward, the original referrer earns referral loyalty points equal to 0.5000% of the eligible gross sale value—for example, ₹10,000.00 of eligible gross value corresponds to 50.0000 referral points. The referred buyer does not have to activate their own Dalmia membership merely for sale-based referral points to accrue on an already-reserved mobile.
A referral claim must exist before the qualifying sale to earn that sale's referral reward. The program does not create a retroactive reward for a claim submitted after the sale. Returns, refunds and cancellations create proportional or full reversal of the corresponding referral reward with zero invented cash debt.
5. Lifetime attribution meaning
“Lifetime referral” describes the continuing first-valid direct attribution relationship for eligible future transactions while the program and relationship remain valid. It does not mean that every transaction is eligible, that a points balance can never be adjusted or expire under a separately disclosed program rule, or that the program can never change. A valid first attribution is not reassigned in ordinary operation; correction or revocation is limited to cases such as invalid data, fraud, abuse, a verified dispute, legal requirements or an authorized audited administrative correction.
6. Points, settlement and redemption
Loyalty and referral points are program units recorded in the Dalmia loyalty ledger. Earning, pending, settlement, reversal and redemption states are determined from the program record. Redemption options are those displayed or confirmed at the time of redemption. No cash value, transferability or withdrawal right is promised unless Dalmia Computers expressly states it for a specific offer or program rule.
7. Fraud, abuse and disputes
Dalmia Computers may hold, reverse, reject or review a reward where there is evidence of self-referral, duplicate identity abuse, manipulated transactions, a cancelled or refunded sale, unauthorized account use, fraud or a material data conflict. Material corrections should be auditable. Customers or members can raise a program question through the contact details below.
8. Customer transactions and service
Product availability, pricing, warranty, finance, cashback, exchange value, repair scope, turnaround time and service eligibility remain subject to the final confirmed showroom, invoice, jobsheet or written quotation. Website content is informational and does not override a confirmed transaction record. Where the website supports electronic sales or orders, applicable consumer-protection requirements continue to apply.
8.1 Online orders, product information and GST
For online purchases, check the exact brand, model, variant, specifications, condition, available quantity and warranty information before paying. Ask us about compatibility if it is unclear. A product supplied correctly as ordered is not eligible for a discretionary return merely because you changed your mind, chose the wrong model or no longer need it. This does not exclude a claim where we supplied the wrong product, misdescribed it or failed to provide a specifically agreed feature.
Approved online selling prices include GST. The order summary must show the final payable total, applicable tax breakdown and any delivery charge before payment. A listing, cart or payment debit alone is not a dispatch confirmation. Your order acknowledgement and confirmed transaction record identify the accepted goods, quantity, price and delivery arrangement. If we cannot fulfil an accepted order, we will inform you and arrange the appropriate cancellation, replacement by agreement or refund.
8.2 Local fulfilment and shipping
Local sales may be collected from our Purulia showroom or delivered under the local arrangement confirmed for that order. Other eligible domestic orders are shipped through Shiprocket and its courier partners. Available methods, delivery serviceability, charges and estimated schedule depend on the destination and the actual packed consignment. We do not promise universal free delivery, same-day dispatch or a fixed delivery date unless expressly confirmed for your order.
Check your address, PIN code and contact number carefully. Tell us promptly if an amendment is needed; we will confirm whether it is still possible. Inspect the outer package on delivery. Record visible damage, tampering or shortages with the courier and contact us promptly. An estimate or tracking scan does not remove responsibility for an accepted order or your applicable remedies for non-delivery or late delivery.
8.3 Cancellation requests
You can abandon an unpaid cart without a cancellation fee. For a paid order, contact us promptly with the order reference; we will check its fulfilment stage and confirm the available cancellation route. We do not promise recall of a parcel already handed to the courier. Payment reconciliation and refund processing must be confirmed separately; an SMS, screenshot or browser success page alone does not prove either. We do not impose an undisclosed cancellation charge or retain payment for goods we cannot supply.
8.4 Defects, wrong items and delivery damage
Our voluntary return policy covers verified defects and supply problems, rather than change-of-mind returns. If an item is not working on first opening, arrives damaged, is incomplete or differs from the confirmed order, contact us as soon as possible, preferably within seven calendar days of delivery. Prompt reporting helps preserve courier and manufacturer claim evidence; this reporting preference is not a blanket seven-day expiry of statutory rights or a promise that every brand has a seven-day DOA scheme.
Please keep the invoice, packaging, included accessories and labels where possible. An uninterrupted unboxing video showing the sealed parcel, shipping label, product identity and contents is strongly recommended for damage, tampering and missing-item claims. If no video exists, provide available photos, serial/IMEI details, delivery evidence and a clear description. We assess the available evidence; lack of a video alone does not automatically invalidate a substantiated claim.
Contact us before sending an item back so we can confirm the assessment or return instructions. The team checks the supplied model, serial/IMEI, accessories, reported fault and relevant technical evidence. A submitted request is not automatic approval for replacement or refund. An allegation of misuse, swapping or tampering requires evidence; it is not a reason to reject an unrelated original defect.
8.5 Manufacturer DOA and warranty route
For an eligible technical fault, the applicable manufacturer may require assessment by its authorised service centre and a written dead-on-arrival (DOA) or service report. Seek that assessment promptly and keep any manufacturer-sealed DOA package intact. We use the actual policy for your model, purchase channel and activation or invoice date. Manufacturer website sales terms do not automatically become this store's dealer terms, and no universal seven-day replacement window or warranty duration is promised.
Where the manufacturer's confirmed DOA procedure applies, its report supports the claim and the approved next step. If the procedure is unavailable, inapplicable or delayed, contact us for assessment of the seller's responsibilities instead of treating the missing letter as an automatic denial. Later warranty faults normally follow the applicable manufacturer service process. No additional store warranty, accidental-damage cover, guaranteed repair time, free upgrade or cash compensation is promised unless expressly included in the confirmed transaction.
Customer-caused physical or liquid damage, unauthorised repair and misuse are assessed under the applicable warranty terms and the cause of the reported fault. They do not erase a separate claim for goods already defective, misdescribed or wrongly supplied. Back up your data and remove passwords and unnecessary personal content before an authorised repair or return, where the device allows it.
8.6 Approved remedies and refunds
The remedy depends on the substantiated issue, the applicable law and any agreed manufacturer procedure. Inspection is not a guarantee of replacement. We do not exclude an applicable take-back or refund entitlement for defective, deficient, spurious, misdescribed or qualifying late-delivered goods. Repair or replacement is used where appropriate and agreed; it does not remove a mandatory refund right.
An approved online-payment refund is reconciled against the original order and payment and normally returned through the original payment method. The payment provider or bank controls the final credit time. We share the confirmed refund reference and status when available; we do not claim completion merely because a request was submitted. We do not promise instant credit, arbitrary reimbursement or a different payment recipient.
8.7 Complaints and contact
Grievance Officer: Amit Dalmia — Proprietor, Dalmia Computers. Contact the officer using the email, telephone or showroom address below.
Contact Dalmia Computers at dalmiacomputers@gmail.com or +91 9734290001, or visit Bikash Bhawan, Near ICICI Bank, Ranchi Road, Purulia, West Bengal 723101. Include the order or invoice reference, product and issue, without sending an OTP, password, banking PIN or unnecessary identity document. Ask for the recorded complaint reference and a copy of the complaint. Consumer grievances are to be acknowledged within 48 hours and redressed within one month, as required by applicable e-commerce rules. This is a grievance-handling timetable, not a promise of a particular remedy or a bank-credit date.
These conditions do not remove rights that cannot lawfully be waived. The version disclosed with an order remains part of its record; a later website edit is not applied retrospectively to reduce that order's rights.
9. Connected providers
Features may connect approved third-party services through OAuth, API keys, webhooks or another provider-supported mechanism. Connecting a provider authorizes Dalmia Computers to perform only the actions covered by the scopes and features you or an authorized administrator approve. Provider availability, limits and policies may change independently.
10. Social-media publishing
Publishing features are intended for accounts or business assets that the authorizing user is permitted to manage. Users must not use Dalmia Computers automation to spam, impersonate others, infringe rights, evade provider restrictions or publish unlawful content. High-impact publishing actions may be subject to review or approval gates.
11. YouTube API Services
Features that use YouTube API Services are also subject to the YouTube Terms of Service. By using a Dalmia Computers feature that relies on YouTube API Services, you agree to be bound by the YouTube Terms of Service in addition to these terms. You remain responsible for the content, metadata, visibility choices and actions you authorize for your channel.
12. AI-assisted features
AI-generated or AI-assisted output may be incomplete or inaccurate and should be reviewed before relying on it for customer-facing, publishing, financial, legal, pricing, warranty, service or operational decisions. Users must not submit secrets or unnecessary sensitive personal data to AI features.
13. Acceptable use, suspension and provider changes
You must not misuse the service, interfere with security, attempt unauthorized access, upload malware, circumvent platform limits, scrape restricted data, infringe intellectual-property or privacy rights, or use integrations in violation of provider policies or applicable law. Dalmia Computers may disable a feature when required for security, maintenance, provider compliance, legal obligations or account-owner protection.
14. Privacy, revocation and deletion
Personal information used for membership and referrals is handled as described in the Privacy Policy. Supported provider authorization can be revoked through provider controls. Eligible locally stored information can be requested for deletion through Data Deletion or Delete Account, subject to identity verification, dispute/fraud controls and records that must be retained.
15. Applicable consumer and data-protection requirements
Nothing in these terms is intended to remove rights that cannot lawfully be waived. Dalmia Computers reviews its digital practices against applicable Indian consumer-protection, e-commerce and personal-data requirements as those requirements come into force. If these terms conflict with a mandatory legal right, the mandatory requirement prevails.
16. Disclaimers and external services
Third-party services are operated by their respective providers. Dalmia Computers does not guarantee uninterrupted availability of external APIs or services and is not responsible for provider outages, policy changes or actions outside our control.
17. Changes to these terms
These terms may be updated as programs, products, providers, laws or platform requirements change. Where a change materially affects an optional program or personal-data purpose, additional notice or consent will be used when required. Historical transaction and reward records remain subject to their audit and reconciliation history.
18. Contact
Dalmia Computers, Bikash Bhawan, Near ICICI Bank, Ranchi Road, Purulia, West Bengal 723101. Email: dalmiacomputers@gmail.com. Phone: +91 9734290001.
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